Elevate Your Guest Experience

A mobile app that makes your hotel feel like a five-star experience

We build luxury hotel apps that let guests check in from their car, control their room from bed, and order champagne with a tap. Because premium guests expect premium technology.

Powering guest experiences at 15+ luxury properties

73%
Prefer Mobile Check-in
12%
Higher Guest Satisfaction
<60s
Average Check-in Time

Your guests deserve better than lobby queues

The little frustrations that cost you 5-star reviews

Check-in lines kill the arrival experience

After a long flight, your guests wait 15 minutes at reception. First impressions matter. That queue just cost you a TripAdvisor star.

Room service feels like 1995

Paper menus, phone calls, long waits. Your competitors offer tap-to-order with real-time tracking. Guests notice the difference.

Concierge can't scale

Your best concierge handles 20 guests at once. An AI-powered app handles 2,000. Without the language barriers or off-hours.

Upsells are leaving money on the table

Spa appointments, room upgrades, late checkout—your front desk can only suggest so much. An app can personalize offers to every guest, automatically.

The Solution

The digital concierge that never sleeps

We've built apps for boutique hotels and international chains. We understand that luxury isn't just about features—it's about how those features feel. Every interaction should be effortless, elegant, and memorable.

Frictionless arrival

Guests check in from their Uber, get their room number, and walk straight to their suite. Digital keys work with Apple and Google Wallet.

In-room control center

Temperature, lighting, TV, curtains, do-not-disturb—all from their phone. Stream their own Netflix. Order room service without lifting a menu.

AI-powered concierge

Restaurant reservations, spa bookings, local recommendations—answered instantly in any language. Your human concierge handles the complex requests.

Personalized upselling

The app learns guest preferences. Honeymoon couple gets champagne offers. Business traveler gets express checkout. Revenue grows automatically.

Industry Insights

Hotel technology is no longer optional

What today's luxury travelers expect

81%
Expect Mobile Keys

Of travelers want smartphone room access

43%
Zero Wait Tolerance

Of luxury guests expect no check-in line

80%
AI Concierge Success

Of guest queries resolved without staff

300%
Mobile Check-in Growth

Adoption increase since 2020

Source: Oracle Hospitality 2025 & HotelTechReport

Features

Everything your guests expect

And the tools your team needs to deliver it

Mobile Check-in & Keys

ID verification, payment pre-auth, and room selection before arrival. Digital keys in Apple/Google Wallet with express mode.

Smart Room Controls

Temperature, lighting, curtains, TV—all from the app. Integration with your BMS and in-room systems.

In-App Dining & Room Service

Beautiful menus, dietary filters, real-time order tracking. Integrate with your POS for seamless kitchen workflow.

AI Digital Concierge

24/7 instant responses in 50+ languages. Book restaurants, arrange transportation, answer questions—automatically.

Spa & Experience Booking

Let guests browse treatments, see availability, and book instantly. Automated reminders reduce no-shows.

Personalized Offers

Push notifications for room upgrades, late checkout, spa deals—triggered by guest behavior and preferences.

Guest Messaging

Two-way chat with your team. Handle requests in real-time without phone calls. Full conversation history.

Loyalty Integration

Connect with your loyalty program. Show points, tier status, and exclusive member benefits in-app.

Case Study

See the impact on a real property

How a luxury boutique hotel transformed their guest experience

The Rosewater Collection

Luxury boutique hotel, 85 rooms

Challenge

High-touch service with limited staff. Long check-in times during peak hours. Low adoption of spa and dining services. Guest complaints about reaching concierge.

Solution

We built a white-label app with mobile check-in, digital keys, in-app dining, and AI concierge—all branded to their aesthetic.

Results

Check-in time
12min → 45sec
Room service orders
+185%
Guest satisfaction
4.2 → 4.8★
Spa bookings
+92%

"Our guests now mention the app in their reviews as a highlight of their stay. It's become part of our brand identity."

Sophie Chen
General Manager, The Rosewater Collection
FAQ

Questions about hotel guest apps

Yes! We integrate with all major property management systems including Opera, Mews, Cloudbeds, and others. We also work with your door lock systems (ASSA ABLOY, Salto, etc.) for mobile key functionality.

Ready to elevate your guest experience?

See exactly how your hotel's app would look and work. Free consultation includes a custom mockup for your property.

Email us
hello@mapleappstudio.com
Call us
+1 (555) 123-4567
Based in
Toronto, Canada